Byron Terms of Service
BYRON value the trust that you place in us by providing to us your personal data and we are committed to taking all reasonable precautions to protect your personal data from misuse. We regularly review this Privacy Policy and may revise it from time to time. Please read on for more details on how we collect, use, transfer and retain your personal data.
The Information We Collect
The information We Obtain About You
We may obtain personal information about you in a number of ways, such as:
• Account information, such as online password, country and other log-in E-mails used to access BYRON products and services when you register a BYRON account; And your friends accounts and nickname if you choose to add them into your BYRON Family;
• Contact information, such as name, gender, birthday, phone number, and postal address, all this information are optional for customers;
• Product setup information, such as the name and description of your BYRON product, and adjustments you make to the product setup;
• Technical information about your BYRON product, such as your BYRON product’s model, serial number, mac address, UID, DDNS and software version, all this information is used for you to access BYRON products;
• Other personal information contained in content you submit to us, such as through our “Contact Us” feature or customer support tools on our websites or mobile apps.
How We Use The Information We Collect
Your personal data may be used for one or more of the following purposes ("Purposes"):
• Provide our products and services to you;
• Establish and manage your BYRON account and profile;
• Personalize your experience with our products and services;
• Allow you to stream, save and share content through our services;
• Identify and authenticate you so you may access certain content or use certain of our services;
• Increase and maintain the safety and security of our products and services and prevent misuse;
• Communicate with you and provide customer support;
• Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
• Comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Privacy Notice and our Terms of Service.
Information Security
We strive to secure users' information to prevent information leakage, improper use, unauthorized access or disclosure.
We will use a variety of security measures to ensure the security of information within reasonable security standards.
In the case of information leakage or other incidents involving information security, we will initiate contingency plans to prevent the wide spread of security incidents and inform you in the form of notifications and announcements.
External Parties
We will not actively share or transfer your personal information to a third party.
Retention of Personal Data
We will retain your personal data for as long as it is necessary to fulfill the Purposes for which the personal data is to be used and delete any of your personal data that we have stored as soon as reasonably practicable, subject to, or where otherwise required by law or permitted by law.
Protection of minors
We place great importance in the protection of personal information of minors. If you are a minor under the age of 18, according to the relevant laws and regulations, your parents’ or legal guardian's written consent should be obtained prior to you use of BYRON product and service.
Changes to Privacy Policy
We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website (www.chbyron.eu) and other mobile platforms. We encourage you to visit frequently to stay informed of our most updated version.
Rights of Access and Correction
You have the right to request access to, and the correction of, your personal data held by us about you. If you wish to access or correct your personal data, please contact us.
We will verify your identity before handling your request for complying with such request.
Information Sharing and Disclosing
We do not sell or otherwise share personal information about you except as described in this Privacy Notice. We may share your personal information with (1) our affiliates and subsidiaries and (2) our service providers who perform services on our behalf, such as order fulfillment and data analytics and storage or vendors who help us send emails and operate our websites. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.
Where we store the infomation
We may transfer the personal information we obtain about you to the EU, which has different data protection laws than the country in which you initially provided the information. To the extent required by applicable law, when we transfer your personal information to recipients in the EU, we will take measures to protect that information.
If you are located outside the U.S., by submitting personal information to us, you understand that this information will be transferred to BYRON in the EU. If you do not want your personal information transferred to the EU, please do not submit any information to us or otherwise use our products or services.
Your Choices
We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, limit the communications you receive from us, or submit a request, please contact us as specified in the How to Contact Us [#contactus] section of this Privacy Notice.
As required by law, you may (1) have the right to access certain personal information we maintain about you; (2) request that we update or correct your personal information; (3) object to the processing of your personal information or withdraw your prior consent, if applicable; (4) opt out of receiving our marketing and promotional emails; and (5) ask us to block or delete your personal information from our database. To exercise these rights, please contact us as indicated in the How To Contact Us [#contactus] section of this Privacy Notice. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.
Minors: Our website and mobile application are meant for adults. We do not knowingly collect personally identifiable from children under 13 without permission from a parent or guardian. If you are a parent or guardian and you think your child under 13 has given us information, please contact us [#contactus] section of this Privacy Notice.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. And also, all of the account and contact information are systematic desensitization.
The Internet is not 100% secure. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
Retention of Personal Information
To the extent permitted by applicable law, we retain personal information we obtain about you as long as (1) it is needed for the purposes for which we obtained it, in accordance with the provisions of this Privacy Notice or (2) we have another lawful basis for retaining that data beyond the period for which it is necessary to serve the original purpose for collecting the data.
European Union authorized representative
According to the European General Data Protection Regulation, Smartwares Group is the a representative in the European Union. The representative will act as a point of contact for requests by the supervisory authorities or data subjects, and represents BYRON regarding their obligations under the GDPR.
Updates To Our Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our websites and mobile apps to notify you of significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.
How To Contact Us
If you have any questions about this Privacy Notice, or if you would like us to update information we have about you, change your preferences or exercise other applicable data protection rights, please contact via www.chbyron.eu
https://support.chbyron.eu/en/support/tickets/new
